Networked Systems Support

With the accelerated conversion to high speed digital copiers and printers, our customers require sophisticated and comprehensive systems support. At New York Business Systems we offer our customers unique programs to ensure equipment and software compatibility which in turn provides your document creation and document processing workflows remaining uninterrupted

Skilled Systems Engineers

New York Business Systems of Network Engineers have been thoroughly trained on both Savin and Konica Minolta digital products and the most popular network software and operating platforms so that you can be totally confident that any system recommended will work dependably within your office. Additionally, our engineers are specifically trained to "trouble shoot" your system so they can quickly isolate and correct any problems related to our equipment or your network.

Network Diagnostic Center

Before installing a "connected" digital product, our systems engineers will test the system you ordered within our in-house Network Diagnostic Center, utilizing your software to simulate the same office environment so that when the equipment is delivered and installed, it works exactly as expected, right from the start.

Training

The following training is conducted upon installation of NYBS systems:

• Hardware Training - NYBS provides quality instruction on basic and advanced operations, troubleshooting and maintenance.
• Connectivity Training - NYBS provides comprehensive instruction on the use of printer drivers and, for color installations, also includes RIP operations, command workstation and color management (as applicable).

Hotline

IT representatives our available during normal business hours to answer your product related questions as well as remotely diagnose and resolve connectivity related issues on your NYBS purchased equipment.

Ongoing Service and Support

For future needs that cannot be anticipated, NYBS provides competitively-priced and timely technical and networking support upon request.